Refund policy

At Zadinia, we want you to feel confident with every purchase. If you’re not completely satisfied, we’re here to help.

Return Window

We offer a 60-day return policy, meaning you have 60 days from the date of delivery to request a return.

Return Eligibility

To be eligible for a return:

  • Items must be unworn, unused, and in the same condition you received them
  • Items must include all original tags and packaging
  • A receipt or proof of purchase is required

How to Start a Return

To initiate a return, contact us at: contact@zadinia.us
Please include your order number and reason for return.
If your return is approved:

  • We will provide a free prepaid return shipping label
  • You will receive clear instructions on how to return your item
    Return Address: 6191 E 38th Ave
    Denver, CO 80207, USA
    Important: Returns sent without prior approval will not be accepted.

Free Returns

We offer free return shipping on all approved returns. There are no restocking fees.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us within 7 days at: contact@zadinia.us

Sizing & Exchanges

We know sizing can vary, so if an item doesn’t fit:

  • You can exchange it for a different size by returning the original item first
  • Once your return is approved, place a new order for the correct size
  • Need help choosing your size? Check our size chart for detailed measurements before ordering.

Refunds

Once we receive and inspect your return, we will notify you of the status. If approved, refunds are issued to your original payment method within 5 business days. Please note your bank or payment provider may take additional time to process the refund. If more than 15 business days have passed since approval, contact us at:
contact@zadinia.us

Contact Information

For any questions regarding returns or refunds:

Company name: ZADINIA LLC

Business Address: 6191 E 38th Ave

Denver, CO 80207, USA

Email: contact@zadinia.us

Customer Support: Monday – Friday
Response time: 24–48 business hours